Minglingo is an 18+/21+ social-gaming product with an AI companion and AI hosts. Because an AI that talks with people can encounter someone in distress, we publish this protocol describing exactly how our AI responds to signs of self-harm or gambling-related harm, and the support resources it provides. If you or someone else is in immediate danger, contact your local emergency number now (for example 911 in the US, 999 in the UK, or 112 across the EU).
How our AI responds to a crisis signal
- Detection. Every message a user sends to the AI, and everything the AI is about to say, is checked for signs of self-harm or gambling distress by an always-on safety layer that the AI's personality cannot switch off or override.
- It breaks character and helps. On a genuine signal, the AI stops the normal conversation and responds with a caring, plain message pointing to real crisis resources (below). The safety layer is designed to replace any output that would encourage self-harm — or, on this 21+ gambling-posture product, encourage chasing losses or betting more — with a referral instead.
- It routes to your region. The resources offered lead with an international directory that lists a crisis line for your country, and name your national line directly where we have a verified one.
- It stays private. A crisis referral shown to you is never broadcast to a room or to other players. We keep a minimal record that a referral was shown — it contains no message content — used only for our safety review and to meet our legal obligations. See our Privacy Policy for how your data is handled.
Self-harm & suicide support
If you're thinking about harming yourself, you deserve support and it is available for free.
- Find A Helpline — findahelpline.com (free, confidential crisis lines in 175+ countries — pick your country)
- United States: 988 Suicide & Crisis Lifeline — 988 (call or text, any time)
- United Kingdom & Ireland: Samaritans — 116 123 (free, any time)
Problem-gambling support
If gambling is causing you stress or costing more than you meant to spend, free and confidential help is available.
- Gambling Therapy — gamblingtherapy.org (free, multilingual online problem-gambling support worldwide)
- United States: National Problem Gambling Helpline (NCPG) — 1-800-522-4700 (call or text, any time, free and confidential)
- United Kingdom & Ireland: National Gambling Helpline (GamCare) — 0808 8020 133 (free, any time)
Don't see your country? The international directories above list verified national lines for most countries — select yours there.
Age & responsible play
Minglingo requires verified age (21+) before an AI companion can be used. If you want to take a break, our support team can help you pause or close your account — reach us via the contact page.
Contact
Questions about this protocol, or a safety concern about the AI? Please reach out through our contact page. This page is reviewed and updated as resources and regulations change.